1. Scope
SolidRiver Voiceworks (“we,” “us,” “our”) operates training services and informational pages at solidriver.online. This Privacy Policy explains how we handle personal data when you visit our website, contact us, or enroll in our courses.
2. Data We Collect
- Contact details: name, email, phone
- Account details (if you create one): credentials and preferences
- Enrollment and payment metadata: selected courses, totals (payments are processed by third-party providers; we do not store full card numbers)
- Usage data: pages viewed, device data, approximate location derived from IP
- Communications: messages you send via forms or email
3. How We Use Data
- Provide and improve courses, coaching, and support
- Respond to inquiries and send service communications
- Process enrollments and maintain training records
- Secure our services and prevent misuse
- Analyze aggregated usage to improve content and performance
5. Legal Bases
Depending on your location, we rely on one or more of the following: performance of a contract, legitimate interests (to deliver and improve services), consent (for optional features), and compliance with legal obligations.
7. Security
We use technical and organizational measures designed to protect personal data. No method is 100% secure; please use unique, strong passwords for any account you create.
8. Retention
We keep personal data only as long as needed to provide services, meet legal obligations, or resolve disputes. We anonymize or delete data that is no longer required.
9. Your Rights
Subject to applicable law, you may request access, correction, deletion, or restriction of your personal data, and object to certain processing. You can also withdraw consent where processing is based on consent.
10. Contact
Questions about this policy or your data? Email [email protected] or write to SolidRiver Voiceworks, Privacy Team.
We periodically update this policy. Material changes will be noted on this page.